Terms of service

These general terms and conditions of business govern the relations and prescribed conditions between MOTO ANDRO, trade business for services, owner Andrei Jeličić, Headquarters Put Duja 16, 21000, Split, MBO 98783076, OIB 39426721142 (lessor) and USER (lessee). The Lessor gives, and the User takes over the specified vehicle at use under the conditions stated below.

Part 1

Prices are based on the valid and public price lists on that day.

Part 2

In case of damage, theft, traffic accident, engine failure, etc., the user is obliged to keep the vehicle until collection from authorized persons from Moto Andro. The user is also obliged to write down names and addresses of witnesses and participants, immediately call the police and request the accident report and call the authorized persons from Motto Andro. In case of failure, also consult with Moto Andro. If the user does not submit a police record or if he does not make a statement, then the User will bear all the costs associated with that damage or disappearance. We remind the User that in case of negligent behavior towards the vehicle, documents or keys, as well as in other cases determined by the insurance law, may be charged with recourse compensation from the vehicle insurer. The costs of delivering or collecting vehicle are the responsibility of the rental customer. The costs of repairing or fixing a punctured tire are also the responsibility of the customer if the damage was caused by their actions or negligence during the rental period.

Part 3

If any insurance situation arises, the person in that case: must not be under the influence of alcohol, drugs, medication or intoxicants, must not be without a valid and necessary driver's license, must not intentionally cause damage, must not run a red light or seriously endanger traffic, and another dangerous situations. In the event of any problem, the driver or responsible person is obliged to notify MOTO ANDRO or the Police.

Part 4

If Moto Andro demands in express and urgent situations from the User the return of the vehicle even earlier the agreed deadline, then the User obliges to do so. The user is obliged to return the vehicle correctly and undamaged in the condition the vehicle was in before the rental. The User is also obliged to return all downloaded documentation, keys, standard and additional equipment and tires. Payment is made by the User immediately when picking up the vehicle. The user should return the vehicle on the date and time previously agreed with Moto Andro. Business is conducted exclusively during the business hours indicated on our website/google/company door.

Part 5

The fuel policy is that you take the engine with a full tank and return it with a full tank because otherwise, the difference in the fuel shortage is deducted from the deposit, and the other fuel costs during the rental are borne by the User (normal running costs). Expenses incurred during vehicle rental regardless of time origination or manifestation, will be borne by the User in any sense, unless the costs are caused by Moto Andro's fault. These costs can be the User's negligence, costs such as tolls, garages, parking lots, fines for traffic and other violations, misdemeanor proceedings, default interest for the mentioned obligations and the like.

Part 6

If the user wants to extend the rental or make any changes, they should inform Moto Andro about it at least 1 day (24 hours) in advance so that they can organize and see if it is possible. In case that the User himself "extends the lease" without the consent and notification of Moto Andro, then we will consider that the vehicle is stolen and we will inform the authorities and the police in which case the User will bear all the associated costs. Delay in returning the vehicle is permitted in exceptional situations if Moto Andro approves it (if this situation occurs, it is mandatory to notify us). Any other delay is prohibited and is penalized by charging another full day of rental (a rental day is 24 hours) according to the MOTO ANDRO public price list on the day of return. Moto Andro has the right to know the location and the condition. In case it is determined that the User did not follow the rules and that he violated the provisions of this contract, the vehicle may be taken away by authorized persons. Moto Andro reserves the right to terminate the vehicle Rental Contract regardless of place and time and before the expiration of the period and does not bear any responsibility towards the User to compensate possible loss and damage.

Part 7

The Rental Contract is made in 2 identical copies, one of which is for the User and the other for the Lessor (Moto Andro). By signing the first page of this contract, the User accepts this contract with all its terms and conditions, which are concluded in the lessor's office. Amendments to this contract must be in writtten form only, oral agreements are not valid. The lessor's valid price list is integral part of this contract.

Part 8

By signing the Rental Contract, the User confirms that he has taken over the vehicle (motorcycle or scooter) with a full charge fuel tank in good condition without damage. The user confirms that he has taken the keys and necessary documents and equipment specified and described in the contract. A motorcycle or scooter can be picked up or returned at various locations with prior notice and agreement with the Moto Andro company. Unless otherwise agreed in advance, the user is obliged to return the rented vehicle exclusively to our office (address: Put Duja 16, Split - Croatia: See the map).

Part 9

Motorcycles / scooters are regularly maintained at an authorized service center and are thoroughly inspected before each rental, therefore Moto Andro is not responsible for injuries, death or damage that may occur to persons or the things that are driven in the vehicle.

Part 10

The user guarantees and obliges not to use the vehicle for illegal purposes and criminal acts, not to drive under the influence of drugs, alcohol and narcotic drugs and substances, not to violate customs regulations and rules and the like. The user is also obliged to take the keys and documentation when the vehicle is not in use. Our rented vehicles mustn't be used for: motor sports and other similar competitions, training races of other drivers, paid transport of goods, cargo and passengers, towing, haulage, transport of objects and goods that could damage the vehicle or destroy it in any way (for example sharp objects, animals, flammable material, etc). The user must not go on difficult off-road terrain, motocross races, jumps, violent terrain because for person own safety and the safety of the vehicle – an injured person in a remote and dislocated mountain is much more difficult to find and help than on a normal road. The user obliges to take over the rented vehicle and act in accordance with the Law of traffic safety on the roads and other applicable regulations, and that in the case of a breakdown, the user will immediately stop driving and notify Moto Andro. The user is obliged and guarantees that he /she will use the vehicle exclusively for own needs and that the vehicle will only be driven by the User or the person named in the contract as the driver (authorized person to drive the rented motorcycle in the contract) and guarantees correctness and validity of required driving license and required categories. Moto Andro should be informed about going out of Croatia. Rental possible only with valid documents and original documents brought in person (not photographed) - various types of certificates, papers and photographs are not valid for renting a vehicle at Moto Andro. If the user does not meet the required conditions and does not meet the requirements of Moto Andro, then we are obliged to prohibit that user from renting a vehicle from Moto Andro without obligations, debts and complaints. We are not responsible or pay or compensate for damages (for example, flights, accommodation, various expenses, arrangements and other).

Part 11

The User mustn't steal the vehicle, equipment, parts and any property, and he/she mustn't make any vehicle modifications and repairs. The User also cannot transfer rights or obligations from this contract to third party persons.

Part 12

The User confirms the validity and correctness of the requested documents by the part of Moto Andro. Driver's license is different for each vehicle depending on the cubic capacity. The required driving licenses are highlighted in motorcycle descriptions. As far as MOTO ANDRO requests, it is necessary to attach a valid, legal and approved international driver's license.

Part 13

The vehicle rental can be paid completely online or at the official address of our office on the day of vehicle pickups (bank transfers, cash and credit cards). A security deposit is possible only and exclusively to pay in cash. Payment must be made in full on the day of arrival to pick up the vehicle before the beginning of the lease, otherwise the lease will not be possible. The rental period is calculated per day period of 24 hours. One day rental basis is for a rental period of 24 hours starting from the moment of collection. Refunds are not granted for premature return of the motorcycle. For example, if you pick up the motorcycle at 12:00, you must return it by 12:00 o'clock.

Part 14 (Cancellation policy)

Cancellation due to bad weather

Moto Andro will not leave its guests in the lurch, and in case of impossible safe driving conditions, during the duration of the rental and on the day the rental begins (declared natural disaster from foreign country) return the full amount paid for the reservation. It's good to emphasize that we definitely provide free rain suits (jacket and pants together). Bad and uncertain weather is a force majeure which we cannot influence on, therefore we will have understanding and act differently than in case of normal cancellations. Let's hope it doesn't come to this and that the weather will be acceptable for driving, but definitely we should not immediately be afraid of a short summer shower that will cool us nicely in the hot weather, after all, we are going on motorcycle adventures, not walking around the center. In case of travel cancellation as a result of bad weather that no one can influence on, Moto Andro disclaims any responsibility and is not responsible for additional costs or losses suffered by the participant (eg. costs for airline tickets paid in advance, hotel reservations, etc.). Don't be afraid, we definitely give free rain suits (jacket and trousers together).

Cancellation for private reasons

Cancellation of a reservation with MOTO ANDRO can be flexible and subject to negotiation. In some cases, we can refund the amount in full, while in other cases we retain 20% or 100% of the amount paid. Each situation and guest are individual, and before each rental and payment, we will agree on terms that suit both parties. The agreed terms will be clearly written in the place where we made the agreement (whatsapp or gmail) and will not differ from that agreement if such a situation arises. In the event of a trip cancellation, Moto Andro disclaims any liability and is not responsible for additional costs or losses incurred by the participant (for example, costs of prepaid airline tickets, hotel reservations, etc.).

Part 15

In case of any disputes arising from this contract, the parties agree that for all the disputes a competent court in Split will be in charge.

Part 16

For all objections, feel free to contact us at the official e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or via contact form.

Part 17

The reservation is confirmed and secure only if Moto Andro has written WE ACCEPT YOUR ORDER AND WRITTEN IT DOWN. All other conversations are considered non-binding and do not count as a reservation. Any changes and agreements are not valid if MOTO ANDRO has not confirmed it. WhatsApp messages, gmail messages or any written trace that is clearly visible are valid for confirmation. If your messages, for example, on Whatsapp, disappear, then unfortunately we do not have access to our agreement, which may result in a refusal. During the conclusion of the reservation agreement, the person is obliged to clearly write that they confirm their reservation, which we will then record and secure, otherwise, if the person does not confirm, the reservation cannot be valid. If during the conclusion of the reservation agreement the guest does not respond to messages or responds very slowly, MOTO ANDRO disclaims any responsibility and may rent the vehicle to someone else. Every reservation has a scheduled start and end date/time, and these agreed times must be respected, allowing only minimal deviations. If the guest expects to be significantly delayed, it is very important to inform MOTO ANDRO as soon as possible. Otherwise, a substantial delay at the start of the reservation may be considered a no-show, and MOTO ANDRO accepts no responsibility if the reserved vehicle is rented to another customer. The guest is responsible for confirming their reservation, as well as the agreed pick-up date and time.

Lease conditions document

A document of the General Lease Conditions UP-06/24 are effective since June 15, 2024.

WARNING: Motorcycles are not toys and operating them can be dangerous. Disrespecting instructions, conditions or local traffic laws may result in fines and/or loss of deposit!

Payment methods

Vehicle rental can be paid by bank transfer, cash or credit cards. Our reliable partner for executing transactions: Monri.

We support the following cards: VISA, MAESTRO, MASTERCARD, DINERS and DICOVER.